When will I get a receipt for my online order?
When you place an order you will receive an order confirmation via email. You will also receive a receipt, which includes a VAT breakdown, once you receive your product(s).
I never received a confirmation email, what should I do?
Depending on your anti-spam settings, your mailbox may be identifying our confirmation emails as spam. If you have checked all of the above and you have still not received it, please contact us firstname.lastname@example.org
Will I receive confirmation that my order has been dispatched or is ready to collect?
Yes. We will send you an email when your order has been dispatched or is ready to collect. If there is a delay in getting your order to you, we will email/call you. If you do not hear from us 72 hours after placing your order, please contact us
How do I change the delivery information on my order?
If for any reason you need to amend details on your order, please contact our Customer service team to get it changed. We may not be able to change this information if your order has already been processed, but we will do our very best!
If you have any further questions, please contact us on Live Chat (Monday - Saturday 8am - 6pm) or send us an email and we will respond within 24 hours.